Refund Policy
1. 48-Hour Refund Window
We offer a 48-hour money-back policy on eligible technical support and web development services purchased through solutiondevelopers.ca. If you are unsatisfied with our services or need to cancel, you may request a refund within 48 hours of your initial purchase or service order.
2. Refund Calculations & Tier Structure
Refund amounts are calculated based on work status at the time of your request within the 48-hour window:
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Work Not Started: If no technical work, diagnosis, or code development has commenced on your project, you will receive a 100% refund of the total cost, minus any non-refundable payment processing fees incurred on the developer's side (e.g., credit card or gateway transaction fees).
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Work In Progress: If technical troubleshooting or active project setup has already begun, approved requests will receive an 80% refund of the total cost, with the remaining 20% retained as a non-refundable administrative and diagnostic fee.
3. Eligibility Criteria
To qualify for a refund within the 48-hour window:
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The refund request must be submitted in writing within exactly 48 hours from the timestamp of the original order or payment.
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You must provide details regarding the request and reason for cancellation or dissatisfaction.
4. Exceptions & Non-Refundable Scope
Refunds are not available under the following conditions:
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Completed Custom Development: Requests submitted after custom code, scripts, or plugin modifications have been fully delivered, approved, and integrated into your live environment.
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Third-Party Costs: Any third-party costs incurred on your behalf (e.g., premium plugin licenses, domain registrations, paid hosting features, or third-party API fees) are strictly non-refundable and will be deducted prior to issuing any refund.
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Client Unresponsiveness or Scope Creep: Refunds will not be issued if work could not be completed due to failure to provide required site access/credentials, or if the request falls outside the originally agreed project scope.
5. How to Request a Refund
To submit a refund request:
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Email us at support@solutiondevelopers.ca with the subject line "Refund Request - [Your Order/Invoice Number]".
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Include your full name, website domain, and a brief explanation of the reason for your request.
6. Refund Processing
Once approved, the applicable refund amount will be processed back to the original method of payment within 5 to 10 business days, depending on your financial institution.
